About

Service Guidelines

Our client service guidelines are designed to ensure that you are pleased with our working relationship. If at any time you feel we are not meeting these standards, we hope you’ll discuss your concerns with your attorney.

• We will vigorously represent your best interests at all times.
• We will communicate our fee arrangements with you early in our relationship.
• We will listen to you, and take the time to understand your needs and expectations.
• We will work with you to develop a deadline for every matter.
• We will be problem solvers, not problem makers.
• We will return your telephone calls promptly.
• We will consult with you before we transfer responsibility for your work to another lawyer in our firm.
• We will keep you informed on the progress of our work for you.
• We will not consider a matter completed until we have followed up to confirm your satisfaction.
• We will adjust your bill if you are not satisfied with our services.